Cancellation & Changes
Thank you for purchasing our product from our website, lycheehomez.com.
In line with providing our customers with the best quality and client experience, we have established a clear and considerate cancellation and changes policy.
Order Cancellation
If you need to cancel your order, please do so within 12 hours of placing it. This allows you to cancel or modify the order without any issues. To request a cancellation, please contact us at [email protected].
After 12 hours, your order will be processed for fulfillment and may no longer be eligible for cancellation. Once production or shipping has begun, we are unable to cancel the order.
Order Changes
If you need to make changes to your order (e.g., shipping address, product size, or color), please contact us within 12 hours of placing the order. Changes requested after this period may not be possible as the order may already be in production or prepared for shipping.
For all change requests, please contact us at [email protected] as soon as possible.
Unfulfilled Orders
If we are unable to fulfill your order due to unforeseen circumstances, we will notify you as soon as possible. Upon confirmation, we will issue a full refund to your original payment method. Refunds will be processed within 5-7 business days, depending on your payment provider.
Important Notes
- Timely Requests: All cancellation and change requests must be made within 12 hours of placing the order. Any requests made after this period may not be accommodated.
- Shipping Processed Orders: Once an order has been processed for shipping, cancellations and changes are no longer possible.
We appreciate your understanding and cooperation.
Contact Information
- Email Support: [email protected]
- Phone: +1 (435) 224-2932
- Working Hours: 9 AM – 5 PM EST, Monday – Friday
